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General practice, specialist, and multi site clinics
Keep your practice management system, Medicare claiming, and patient data running while a security certified medical MSP owns the whole thread: helpdesk, Essential Eight, backup, and accreditation readiness.
The same Parramatta based team reviews every fit call, brief, and accreditation gap check.
Next step: book a free GP practice IT and accreditation gap check (about 30 minutes). Prefer async? Send a short brief and the same team reviews your practice management system, backup evidence, and Essential Eight posture.
Break fix only support with no interest in tested PMS updates, verified backups, Essential Eight, or the security evidence RACGP accreditation and Medicare reviews increasingly expect.
Trucell is an Australian medical IT provider that supports 50+ healthcare sites and thousands of managed endpoints. The signals below are the same ones we bring to vendor risk and accreditation conversations; the detail lives on our About page.
ISO/IEC 27001:2022 certified (Trucell Pty Ltd, Citation Certification, certificate 500-27285-IS) with a scope that explicitly includes PACS/DICOM administration, plus an annual SOC 2 Type II report. See governance and assurance .
IRAP assessed capabilities and ISM aligned security operations, so the controls your practice relies on are reviewed the way government and health buyers expect, not asserted on a slide. Detail in governance and locations .
Almost two decades supporting radiology, general practice, and specialist clinics across 50+ healthcare sites, with PACS and RIS , RADForms , and clinical workflow experience end to end.
Level 1, 448 Church Street, Parramatta NSW 2150, with Western Sydney and Sydney metro coverage plus remote support for practices across Australia. Locations and model .
Next step is a free gap check on your practice IT and accreditation readiness: no obligation, and you keep the written summary.
Most IT providers say they follow good security practice. Trucell holds the certifications, so the controls protecting your patient data are independently audited, not self declared.
Trucell Pty Ltd is ISO/IEC 27001:2022 certified (Citation Certification, JAS-ANZ accredited, certificate 500-27285-IS). The scope explicitly covers medical imaging IT including PACS/DICOM administration and Microsoft 365, Azure, and Entra ID tenancies. Verify it on our About page .
An independent SOC 2 Type II report covers security controls across our service delivery environment and is available under NDA for vendor risk reviews, so a corporate group or health fund partner can assess us properly.
Our security operations are IRAP assessed and ISM aligned. For practices bidding on health network or government aligned work, that is the assurance language reviewers already understand.
The team running your helpdesk is the same team that maintains these certifications. Security is how we operate day to day, not a separate compliance track bolted on for a tender.
Your practice management system is the heartbeat of the clinic. We treat it that way: changes are tested in a controlled way before they touch the PCs your GPs and reception use.
We validate practice management software and operating system updates in a controlled way before wider deployment, so a Tuesday patch does not become a Wednesday outage during a full appointment book.
We support practices running Best Practice, Medical Director and Clinical, Genie and Gentu, and Zedmed. We work alongside your PMS vendor rather than claiming to replace them; you keep your clinical software relationship, we keep it running.
Backup and recovery with tested restores of the PMS database and clinical data, plus a documented rollback path, so a bad update or hardware failure is a recovery, not a crisis.
Desk, endpoints, network, and clinical systems on one thread with managed IT support , so "the clinical software is slow" is solved across PC, server, and network together, not bounced between vendors.
Accreditation, privacy, and Medicare access are not separate projects. We fold them into how the practice runs so the evidence exists when a surveyor or reviewer asks.
Essential Eight mitigations (patching, application control, MFA, privileged access, and backups) applied at a practice appropriate maturity, with the run habits and evidence to show they hold. See our Essential Eight for medical practices guide .
We map the IT and information security elements of RACGP Standards to your environment: access control, audit logging, backup evidence, and secure messaging, so accreditation is a readout, not a scramble. See our RACGP accreditation IT readiness guide .
Practical controls for Privacy Act and APP obligations over health information: encryption, least privilege access, breach readiness, and clear data handling, aligned to our ISO 27001 program.
We keep PRODA, HPOS, and Medicare PKI certificates current and monitored, and protect bulk billing and assignment of benefit continuity, so claiming keeps flowing.
A free GP practice IT and accreditation gap check (about 30 minutes): we review your PMS, backups, Essential Eight posture, and Medicare access, then give you a written summary of the gaps and a practical order to fix them.
Prefer to talk now? +63 2 8246 9026 …
Changing IT provider should not risk a day of consults. We de-risk the transition around PMS continuity: tested updates, verified backups, and a documented rollback at every step.
A free, no obligation review of your PMS, backups, Essential Eight posture, Medicare access, and accreditation IT readiness. You get a written summary you can act on even if you never engage us.
Verify backups with a real restore, document the PMS and clinical environment, confirm Medicare and PRODA access, and agree a rollback plan before anything changes.
Staged, fixed price transition with tooling and monitoring in place, sequenced around clinic hours so reception and clinicians see continuity, not a reset.
Ongoing tested updates, monitored backup evidence , Essential Eight run habits, and accreditation ready reporting, with references available on request.
Either your practice gets provable security and continuity, or it keeps carrying the risk while paying for a provider that competes only on price.
We support practices running the major Australian clinical and practice management systems. See how we keep each one stable, patched, backed up, and ready to migrate.
What practice managers and principals ask before switching IT provider.
Yes. We support practices running the major Australian practice management systems, including Best Practice, Medical Director and Clinical, Genie and Gentu, and Zedmed. We work alongside your PMS vendor rather than replacing them: you keep your clinical software relationship, and we keep the environment it runs on stable, patched, and backed up.
We validate practice management software and operating system updates in a controlled way before wider deployment, keep verified backups with tested restores of the PMS database, and maintain a documented rollback path. If an update does cause a problem, the answer is a planned recovery rather than reception booking patients on paper.
Trucell is a medical MSP that is itself independently security certified: ISO/IEC 27001:2022 with a scope that includes PACS/DICOM administration, an annual SOC 2 Type II report, and IRAP assessed, ISM aligned security operations. Many providers say they follow good security practice; we hold the certifications that prove it, and we bring almost two decades of clinical IT experience across 50+ healthcare sites.
Yes. We map the IT and information security elements of the RACGP Standards to your environment, including access control, audit logging, backup evidence, secure messaging, and Essential Eight mitigations, and produce the evidence a surveyor expects. Accreditation becomes a readout of controls that are already running rather than a last minute scramble.
We de-risk the transition around clinical continuity. Before anything changes we verify backups with a real restore, document the PMS and clinical environment, confirm PRODA, HPOS, and Medicare PKI access, and agree a rollback plan. Cutover is staged and sequenced around clinic hours, so claiming keeps flowing and reception keeps booking.
We are based at Level 1, 448 Church Street, Parramatta NSW 2150, with strong Western Sydney and Sydney metro coverage and remote support for practices across Australia. Being local means on site help for imaging, servers, and network work when a practice needs hands on the equipment.
Book a free GP practice IT and accreditation gap check. We review your practice management system, backup evidence, Essential Eight posture, Medicare and PRODA access, and RACGP accreditation IT readiness, then hand you a written summary you can act on. No pressure, no jargon, no lock in to talk.
Prefer to talk now? +63 2 8246 9026 …
On the call, mention your PMS (for example Best Practice, Medical Director, Genie, or Zedmed), how many clinicians and sites you run, and any accreditation or Medicare deadlines coming up.
Most medical practices we support touch more than one of these areas.
One accountable team from helpdesk to backup, fully managed or co managed.
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Read moreChange provider without a clinical outage: verified backups, staged cutover, rollback.
Read moreHow Trucell compares with Medical iT (medit.com.au) on published, verifiable facts.
Read moreHow Trucell supports healthcare providers across Australia.
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