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For practices unhappy with their current IT provider

Switch your medical IT provider without a clinical outage

Worried that changing provider means downtime, a broken practice management system, or Medicare claims that stop flowing? That fear is what keeps practices stuck. A safe switch verifies backups, documents PMS and Medicare access, and agrees rollback before anything changes.

Book a free, confidential switch assessment See GP and medical practice IT support

Confidential by default: we never contact your current provider without your permission.

At a glance

  • A confidential switch assessment: we review your practice IT in parallel, without contacting your current provider, and you keep the written summary.
  • Evidence before cutover: backups verified by a real restore, PMS and Medicare access documented, and a rollback plan agreed before anything changes.
  • Security you can prove to accreditation and insurers: ISO/IEC 27001:2022 (scope includes PACS/DICOM), an annual SOC 2 Type II report, and IRAP assessed operations.
  • Local and proven: Parramatta based, supporting 50+ healthcare sites and thousands of managed endpoints across Australia.
Book a free, confidential switch assessment Not ready to talk? Take the free 2 minute practice IT risk self check

Is this page for your practice?

Next step: book a free, confidential switch assessment (about 30 minutes to start). Your current provider is never contacted, and you keep the written summary whatever you decide.

  • Practices whose provider closes tickets while the same PMS, printing, or network problems keep coming back month after month.
  • Practice managers who have been asked for security evidence (accreditation, a cyber insurer, or a hospital partner) and their provider could not produce it.
  • Principals who know the relationship is over but fear the switch itself: downtime, lost Medicare claiming, or a weekend of chaos.
  • Multi site groups consolidating several local IT arrangements into one accountable, security certified medical MSP.

If you are happy with your current provider, keep them: a good IT relationship is worth protecting. This page is for practices whose confidence has already gone and who want a safe, evidence led way to change.

Proof you can verify before you sign anything

Any provider can promise a smooth transition. These are claims you can check independently: Trucell supports 50+ healthcare sites and thousands of managed endpoints, and the certifications below are issued by independent auditors, not written by us.

  • Independently security certified

    ISO/IEC 27001:2022 certified (Trucell Pty Ltd, Citation Certification, JAS-ANZ accredited, certificate 500-27285-IS) with a scope that explicitly includes PACS/DICOM administration, plus an annual SOC 2 Type II report. Verify on governance and assurance .

  • Assessed the way regulated buyers expect

    IRAP assessed capabilities and ISM aligned security operations, so the provider you are switching to is reviewed to the standard government and health buyers use, not self declared. Detail in governance and locations .

  • Medical IT is the day job, not a sideline

    Almost two decades in clinical environments across 50+ healthcare sites: general practice, specialist clinics, and radiology, including PACS and RIS and the practice management systems your clinicians rely on.

  • Parramatta based, Australia wide

    Level 1, 448 Church Street, Parramatta NSW 2150, with Western Sydney and Sydney metro coverage plus remote support for practices across Australia. Locations and model .

The lowest risk next step is a confidential assessment: no contact with your current provider, and you keep the written summary whatever you decide.

Book a confidential switch assessment How we support medical practices

Signs it is time to switch your medical IT provider

No single bad week means you should change provider. A pattern does. These are the signals practice managers describe when they call us:

  • The same tickets keep coming back: reception logs the same printing, scanning, or slow clinical software issue every month, it gets marked resolved, and nothing actually changes.
  • A Windows or PMS update arrives untested, the clinical software will not open at 8am, and your provider finds out when you ring them, not before.
  • Accreditation, a cyber insurer, or a hospital partner asks for security evidence (backup test results, MFA coverage, Essential Eight posture) and the honest answer is that nobody can produce it.
  • Invoices no longer match the scope: line items you cannot reconcile, project work billed as support, and no one who can walk you through what you are actually paying for.
  • Response times drift: what used to take an hour now takes a day, escalation goes nowhere, and your staff have quietly stopped logging tickets because it feels pointless.

None of this makes your current provider a villain. It usually means the practice has outgrown them, or they were never built for clinical environments. Either way, you are allowed to leave, and leaving does not have to hurt.

What a safe switch looks like

The switch itself is the fear: downtime, lost claiming, angry clinicians. So we remove the risk before anything changes, and every step has an agreed way back.

  1. Confidential parallel assessment

    We review your environment alongside your current arrangement, without contacting your provider. Read only wherever possible, under NDA if you want one. You get a written picture of what you have and what a transition would actually involve.

  2. Evidence capture

    Before cutover we verify backups with a real restore, document PMS, Medicare, PRODA, and HPOS access, map every credential and licence, and agree a rollback plan. Nothing changes until the way back is proven.

  3. Staged cutover around clinic hours

    Transition steps that could interrupt work are sequenced outside appointment books. Reception and clinicians keep working in the same PMS with the same logins; what changes is who answers when they call.

  4. First 90 days: prove it

    Updates tested before they reach clinical PCs, backup restores on a schedule, and evidence reporting you can hand to accreditation, an insurer, or a hospital partner, so the switch pays off in paperwork as well as uptime.

What you get that a generalist provider cannot show

Plenty of providers are friendly and responsive. The difference is what can be verified before you sign: independent audits, named clinical platforms, and continuity for the systems that pay the practice.

  • Independently audited security

    ISO/IEC 27001:2022 certified with a scope that includes PACS/DICOM administration (certificate 500-27285-IS), an annual SOC 2 Type II report available under NDA, and IRAP assessed operations. When accreditation or an insurer asks for evidence, you hand them audit results, not assurances. Verify on our About page .

  • PMS safe operations

    We support practices running Best Practice, MedicalDirector, Genie, and Zedmed, and we validate PMS and operating system updates in a controlled way before they reach clinical PCs. Your PMS vendor relationship stays yours; we keep the environment it runs on stable.

  • Medicare, PRODA, and claiming continuity

    A switch must never interrupt claiming. We document and preserve PRODA, HPOS, and Medicare PKI access before cutover and monitor it afterwards, including assignment of benefit workflows, so bulk billing keeps flowing while everything else changes hands.

  • One accountable owner

    Helpdesk, endpoints, network, backup, and clinical systems on one thread through managed IT support , so problems stop bouncing between your PMS vendor, your internet provider, and whoever set up the server years ago.

Get the facts before you decide anything

A free, confidential switch assessment: we review your practice management system, backup evidence, security posture, and Medicare access, then give you a written summary and a realistic transition timeline. Your current provider is never contacted, and there is no obligation to proceed.

Book a free, confidential switch assessment See GP and medical practice IT support

Prefer to talk now? +63 2 8246 9026 …

The cost of staying vs the cost of switching

Staying feels free because nothing changes today. But the gap between a provider who can evidence security and one who cannot compounds quietly, and it surfaces at the worst possible moment.

Switch to a provider who can evidence security

  • Independently audited controls (ISO 27001, SOC 2 Type II, IRAP assessed) protecting patient data, with paperwork you can hand to an accreditation surveyor or a cyber insurer.
  • Backups proven by real restores and a rollback plan agreed before cutover, so a bad update or failed server is a recovery, not a crisis.
  • Updates tested before they reach clinical PCs, and Medicare claiming that keeps flowing through the transition and beyond.

Stay with a provider who cannot show evidence

  • Security described as fine, until a surveyor, insurer, or breach investigation asks for proof that does not exist.
  • Backups assumed to work until the day a restore is actually needed, which is the one day assumptions are not enough.
  • Every renewal quietly extends the risk for another term, and the switch you are avoiding gets harder the longer the environment drifts undocumented.

Switching medical IT provider FAQ

The objections and worries practice managers and principals raise before changing provider.

What happens if we are still under contract with our current provider?

You do not need to terminate anything to start. The assessment runs in parallel and costs you nothing but a meeting. If there is a notice period, we plan the transition to land at the end of it, and where agreements overlap we can run co managed for a period so the practice is never unsupported. Bring the contract to the assessment and we will map the dates with you.

Who owns our data, and how do we get it back from the incumbent?

Your practice owns its data: the PMS database, clinical documents, email, and configuration records. During evidence capture we build a complete handover list covering administrator credentials, domain and Microsoft 365 tenancy access, licences, backup archives, and vendor contacts, then request it professionally from your current provider. Most handovers are cooperative; where one is not, having your ownership position and the list documented keeps the process factual rather than emotional.

How long does a switch actually take?

For a single site practice, typically a few weeks from assessment to cutover, depending on notice periods and how well documented the environment is. Multi site groups run longer and are staged site by site. The assessment gives you a specific timeline for your practice before you commit to anything.

Will our staff notice the change?

The goal is that clinicians and reception notice only two things: the number they call and how quickly issues get resolved. Same PMS, same logins, same printers. Any cutover step that could interrupt work is scheduled outside clinic hours, with a rollback agreed in advance, so Monday morning looks like every other Monday morning.

What if we are in the middle of accreditation?

Accreditation pressure is one of the most common reasons practices decide to switch. We start by capturing the evidence a surveyor expects, including backup test results, access control, and security posture, which strengthens your submission whether or not the switch completes before your survey date. Timing is planned around your accreditation calendar, not ours.

Is the switch assessment really confidential?

Yes. We do not contact your current provider, your PMS vendor, or anyone else without your explicit permission, and we will sign an NDA if you want one. Some practices complete the assessment and use it to renegotiate with their incumbent instead of switching. That is a fine outcome: you should hold the evidence either way.

Switch your medical IT provider without the drama

Book a free, confidential switch assessment. We review your practice management system, backup evidence, security posture, and Medicare and PRODA access, map the handover from your current provider, and give you a written transition plan you can act on, with us or without us.

Book a free, confidential switch assessment See managed IT support

Prefer to talk now? +63 2 8246 9026 …

On the call, mention your PMS (for example Best Practice, MedicalDirector, Genie, or Zedmed), how many sites and clinicians you have, and when your current agreement ends.

Explore related areas

Where most practices go next while weighing up a change of provider.

Call +63 2 8246 9026 Book a free, confidential switch assessment