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APIs · automation · LOB · Microsoft 365

Custom integrations your team can own, support, and audit

When integrations sit outside managed change and support, delivery fragments. Trucell builds integrations and automation with the same ticket, change, and security story as the rest of your engagement: owned API bridges between systems of record, workflow automation that removes manual steps, and business-process improvements on estates we already run—Microsoft 365, cloud, backup, and clinical or imaging when we operate the stack. You get named integration ownership, an RFP scorecard, a mid-page path to a fit conversation, and a handover your service desk can run—not a “project complete” message and an open question on who to call next.

Book a fit call See the diligence checklist

This is a fit if…

  • You want custom code under the same change, security, and ticket process as the rest of IT, so your service desk can see and support it.
  • You need API bridges, automation, or internal tools across Microsoft 365, cloud, backup, and line-of-business systems that already sit in your Trucell run-state.
  • You are done with “project complete” handovers that vanish at go-live, no on-call, no clear source ownership, and no practical path when credentials rotate.
  • You need clear answers before signing: who owns the repo, who patches production, and how testing and rollback are proven, in writing.

A one-time coding gig with no run-state handover, or an ad hoc build-only engagement that ignores identity, change, and security posture. If you only need strategy first, start with strategic managed service or cloud and move to build when the business case is ready.

Proof you can take to procurement and operations

You should not need one vendor to build and another to explain it later. Across 10,000+ managed endpoints, we scope, build, and hand over with the same assurance signals used in Trucell managed services.

  • ITSM and records

    Work is ticketed, approved, and traceable in HaloPSA alongside the rest of your engagement, so governance and “who changed what” are fileable, not scattered across informal channels. See how we work on About.

  • Security and run-state

    Interfaces align to your managed security expectations; secrets and endpoints are not a parallel shadow stack. Deeper app pen-test or product-specific scope stays explicit in the brief.

Need a faster route? Use the fit-brief landing page

For campaign traffic or quick intake, use the short BOFU page with a compact form and procurement FAQ.

Open fit-brief page

What this costs when custom development goes wrong

Most damage appears after go-live: nobody can patch safely, credentials drift, and every update feels risky. Teams lose confidence, and it should not be this hard to run software you paid to own.

  • Offshore or gig code with no shared IT support context, tickets bounce because operators cannot see dependencies.
  • Shadow integrations that bypass change and security review , then break under the first password rotation.
  • “Done” demos without runbooks, test data, or restore paths, so backup and DR never included the new data flows.
  • Scope creep without a named product owner on your side, features accumulate, ownership blurs, and technical debt compounds.

Custom code should make day-to-day operations calmer, not add a separate world your service desk cannot see or support.

What we build so your team saves time and risk

Every integration is scoped for business and operations outcomes: less manual work, clearer process flow, documented ownership, and controlled change in production.

  • REST and API integrations

    Bridges between line-of-business systems, cloud , and on-premises platforms you already run with Trucell, with secrets and endpoints handled consistently with security expectations.

  • Workflow automation

    Scheduled jobs, data transforms, and handoffs that reduce manual work without bypassing change control or audit trails.

  • Bespoke applications

    Purpose-built line-of-business tools where off-the-shelf products do not fit: scoped with acceptance criteria, documentation, and handover your team can run.

Why teams choose Trucell for integration work

You need a guide that understands real run-state pressure. We work alongside your tickets, identity, and infrastructure every day, so delivery and support follow one accountable thread.

  • One accountable thread

    Work lands in HaloPSA with the same escalation paths as infrastructure incidents, not a separate email chain.

  • Security and secrets

    Credentials and endpoints aligned to your managed security posture, not hard-coded keys in repos you do not control.

  • Sectors we already ship in

    Healthcare, government, professional services, and resources, where audit, privacy, and uptime expectations are part of the brief, not an afterthought.

RFP score lines and panel questions: what buyers ask, and what we show

Custom and integration RFPs often ask the same things: who owns the code, how change gets to production, and who answers when it fails. The cards are plain-language answers, with deep links to assurance and service lines.

  • Proven fit and similar delivery

    What to ask: have you built comparable integrations in our stack and sector? How we answer: we describe patterns from live engagements, relevant solutions and partners , and where a reference or workshop makes sense in diligence. Not every name can sit on a public page.

  • Change, security, and production access

    What to ask: how do you stop shadow releases and who signs off on interfaces that touch PII or clinical data? How we answer: the same change path as the rest of your Trucell engagement, with security review on sensitive edges and managed security where the brief requires a deeper line.

  • SLAs, ownership, and on-call

    What to ask: who is on the hook for failures after go-live, and in what hours? How we answer: we align support expectations in writing, often alongside IT support and your contract, with clear escalation paths rather than informal one-to-one outreach as the default runbook.

  • Comms, cadence, and your product owner

    What to ask: how do you run backlog and UAT with our side of the business? How we answer: we need a named owner for acceptance on your team; we structure demos and handover so the service desk and stakeholders see the same truth.

  • IP, source, and access

    What to ask: who owns the repository, and what happens to access if we part ways? How we answer: we are explicit in the statement of work: repo location, your access, licence for internal use, and handover pack, not “we will send a zip when we get to it.”

  • Handover to operations

    What to ask: how do support and monitoring pick this up on day two? How we answer: runbooks, alerts, and training tied to the same run-state as the rest of your Trucell services, so releases are not a cliff.

If this matches your diligence bar, take the next low-risk step

In a short fit call, we map systems, constraints, and acceptance ownership. You leave with a practical first slice and handover path, no lock-in, no generic SOW.

Book a fit call See IT support run-state

Diligence: three questions that surface gaps early

Use these before you sign. They help you compare vendors on operational readiness, not slide polish alone.

  • Ownership after launch

    Who patches, monitors, and on-calls for failures: named people with clear accountability, not a generic shared mailbox with no single owner.

  • Repository and release train

    Where source lives, who has access, and how releases are tested before production, including rollback when the integration touches payment or health data.

  • Definition of done

    Tests, documentation, and handover to support , agreed in writing before sprint or milestone sign-off, not an open-ended TBD.

Procurement FAQ: fast answers before legal review

These are the operational answers buyers usually need before contract review. Keep this list in your pack and compare responses vendor by vendor.

  • Do we own source code and access?

    Yes, ownership and access expectations are documented in scope. We define repository location, your named access, and handover deliverables before build starts.

  • How are production releases controlled?

    Releases follow the same change and approval flow used in your Trucell run-state, with clear sign-off points for sensitive interfaces.

  • Who supports incidents after go-live?

    Support ownership, escalation paths, and response windows are set in writing. We avoid handovers where ongoing support depends on informal side channels instead of your agreed escalation path.

  • What happens when credentials or endpoints change?

    Interfaces are documented and maintained with runbooks so routine rotations and endpoint updates do not become emergency work.

From idea to something your team can run

We align discovery to your roadmap and risk register, then build in slices you can release without betting the quarter.

  1. Discover

    Stakeholders, systems of record, non-functional requirements (latency, privacy, uptime), and strategic fit, before anyone writes a line of production code.

  2. Design

    API contracts, data boundaries, auth model, and environments, reviewed with security where interfaces are sensitive.

  3. Build & test

    Incremental delivery with acceptance checks; automated tests where they earn their keep.

  4. Handover & operate

    Runbooks, monitoring hooks, and service desk training, so releases do not end on a slide.

When custom work is working, and when it is not

We optimise for software your operations team can explain to auditors and users, with a plan for day two, not only a strong go-live moment.

When it is working

  • Changes flow through the same approvals as the rest of IT.
  • Documentation and tests exist before the only people who knew the system rotate or leave.
  • Incidents have runbooks and named escalation, not one-off messages with no clear path.

When it is not

  • Critical jobs run on a VM nobody documented.
  • API keys embedded in scripts that outlive the person who wrote them.
  • “Working in prod” with no path to staging or rollback.

Prefer a low-friction start before booking a call?

Share a short fit brief and we will route you to the right team with a practical first-step response. This works well for procurement-led teams collecting options before calendar scheduling.

  • Scope in one screen: systems, integration type, and timeline.
  • Response with ownership lines and first-slice recommendation.
  • No lock-in, no generic statement of work.

This sends your details to the contact intake page so your message is captured with context.

Ship integrations your service desk can support from day one

Send us the systems you need to connect, your data sensitivity, and compliance boundaries. We reply with scope options, ownership lines, and a practical next step, so you avoid black-box delivery risk later. First conversation is fit and feasibility, not pressure. No obligation, just a clear recommendation you can act on.

Book a fit call Use the diligence checklist

Useful for a faster first reply: current PSA or ticket workflow, identity stack, rough event volume, and any RFP questions already in play.

Products in this service line

Vendor lines and technologies we deploy and support as part of this solution, not a generic catalogue.

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