When the path is clear
You get clear ownership, predictable implementation, and support aligned to operational and compliance priorities.
Service catalogue
Services
From design through support, one accountable team: steadier run-state and evidence you can stand behind when auditors, customers, or your board ask. When the pressure is day-to-day operations, cyber risk, or platform change, we map one path with named owners—not a chain of handoffs.
- Used across regulated and multi-site environments
- Microsoft Solutions Partner with documented escalation paths
- ISO 9001 quality (Trucell Pty Ltd); ISO/IEC 27001 and SOC 2 Type II aligned operations
Before and after Trucell
A quick scan of how operations and accountability change when one team owns the thread from stack to reporting.
Before Trucell
- Repeated outages
- Unclear ownership
- Reactive support
- Inconsistent reporting
- Fragmented vendors
- Overloaded internal teams
After Trucell
- Root-cause ownership
- Clearer governance
- Stronger security
- Accountable support
- Better procurement control
- Improved visibility for leadership
Start here
If you know the problem you need to fix but not which Trucell service line fits, use this map. Each card opens the best first page; related programmes (for example Essential Eight, backup, or Healthcare) are linked from those pages.
- If you need managed IT support Start with Strategic Managed Service—accountable managed or co-managed delivery with named owners and governance.
- If you need healthcare or radiology IT Start with PACS & RIS for imaging and radiology depth (modalities, DICOM, reporting, displays, vendor coordination)—not generic MSP defaults; for broader clinical IT see Industries — Healthcare.
- If you need cyber security uplift Start with Managed Security; for ACSC Essential Eight assessment and controls see Essential Eight.
- If you need cloud, hosting, or backup Start with Cloud; for defensible backup and recovery scope see Backup and Recovery.
- If you need hardware, procurement, or licensing Start with Hardware Procurement—sourcing, staging, and integration aligned to how we run your estate.
- If your current MSP is not delivering See Replacing your MSP for accountability gaps (then IT Support or Strategic Managed Service); or start directly with IT Support for service desk scope.
- If you are replacing or re-tendering your MSP Open Replacing your MSP for operating-model gaps, diligence framing, and transition language—before you shortlist purely on commercials.
What do you need help with?
Pick the statement closest to your situation—we suggest a delivery line to open first. You can refine scope with Trucell from there.
-
Your current MSP feels reactive, slow, or fragmented.
Recommended starting point: Replacing your MSP or Strategic Managed Service or IT Support
-
You face security risk, incidents, or audit pressure.
Recommended starting point: Managed Security or Essential Eight
-
Cloud, hosting, or infrastructure plans are uncertain.
Recommended starting point: Cloud
-
Backups or disaster recovery keep you awake at night.
Recommended starting point: Backup and Recovery
-
You need radiology, PACS/RIS, or imaging-adjacent IT—not commodity MSP coverage.
Recommended starting point: PACS & RIS
-
Hardware, licensing, or procurement needs structure.
Recommended starting point: Hardware Procurement
Explore the full catalogue
Each area below links to the service lines that scope, implement, and support the work—so you always know who owns the next step.
How the catalogue is organised
Capabilities group into five delivery families: advice and design, procurement and staging, projects, managed run-state, and people. The table lists each area under those families and the programmes that carry the work.
-
Consulting
Strategy, cyber risk, ICT advisory, data and analytics direction, transformation and governance.
-
Procurement
Sourcing, contracts, hardware, licensing, finance structures, warehouse and integration before site.
-
Project services
Build and integrate, deploy, project management, cloud migration, adoption and training.
-
Managed services
Service desk, ITSM, assets, cloud operations, maintenance, field services, and managed security.
-
Resourcing
Contracting, permanent recruitment, and staff augmentation under Trucell governance.
This table scrolls horizontally on small screens. Swipe to view all columns.
Service portfolio table. On small screens, this region scrolls horizontally to reveal all columns.
| Capability line | Key offerings | Delivery lines |
|---|---|---|
| Consulting | ||
| Consulting · Cyber security & Risk | Security strategy, risk assessments, Essential Eight alignment, board-ready reporting, and vendor-agnostic roadmaps, paired with managed security delivery when you want execution in the same thread. | Services Solutions Partners |
| Consulting · Digital & ICT Advisory | ICT strategy, architecture options, investment cases, portfolio prioritisation, and neutral recommendations across cloud, identity, networks, and modern work. | Services Solutions Partners |
| Consulting · Information & Analytics | Direction on data platforms, reporting and analytics use-cases, integration patterns, and governance suited to regulated estates. | Services Solutions Partners |
| Consulting · Transformation & Governance | Operating model design, portfolio governance, steering cadence, change planning, and alignment of ICT with policy, audit, and executive oversight. | |
| Consulting · AI automation & private AI | Workflow discovery, secure AI tooling design, NVIDIA-accelerated private hosting options, licensed model boundaries, radiology-domain knowledge modelling, agent automation for operations and reporting, and implementation paths that keep PHI off public inference APIs where policy requires it. | Services Solutions Partners |
| Procurement | ||
| Procurement · Procurement as a Service | Sourcing, quotes, distributor and vendor channels (HP, HPE, Dell, and others), purchasing hygiene, and ISO 9001-aligned procurement records. | |
| Procurement · Contract Management | Schedule alignment, renewals visibility, vendor correspondence, and coordination with your legal and finance teams for ICT-related contracts. | Services Solutions Partners |
| Procurement · Equipment & Staging | Build, imaging, rack-and-stack, burn-in, and site-ready handover, integrated with managed support and asset records. | Services Solutions Partners |
| Procurement · Finance & Leasing | Commercial structures for hardware and software acquisition, aligned with your finance teams and supplier channels where commercial frameworks exist. | |
| Procurement · Hardware Procurement | Servers, storage, endpoints, clinical workstations, medical displays, Dell, HP, HPE, LG/EIZO/Barco and related lines with lifecycle and support alignment. | |
| Procurement · Licensing Services | Microsoft 365 and cloud licensing clarity, true-ups, co-term alignment, and reconciliation against entitlements and usage. | Services Solutions Partners |
| Procurement · Warehouse & Integration Services | Receiving, kitting, spare pool management, logistics coordination, and integration into your standards before dispatch to site. | Services Solutions Partners |
| Project services | ||
| Project Services · Programming & integration | In-house development: custom applications, APIs, system integrations, and workflow automation, scoped as named projects with acceptance criteria, plus imaging-stack and line-of-business extensions where we own delivery end to end. | Services Solutions Partners |
| Project Services · Deployment Services | Phased rollouts, cutover rehearsal, pilot groups, datacentre moves, and field deployment backed by our service desk and runbooks. | Services Solutions Partners |
| Project Services · Project Management | Tracked RAID, steering packs, dependency management, and vendor coordination so projects land on agreed time, scope, and cost. | |
| Project Services · Public Cloud Migration | Azure and hybrid migration patterns, landing zone readiness, network and identity preparation, and supplier paths including Azure Migration and Modernization Program delivery. | Services Solutions Partners |
| Project Services · Adoption and Training Services | Handover sessions, security awareness, Microsoft 365 and Teams adoption, and role-based enablement aligned to go-live. | Services Solutions Partners |
| Managed services | ||
| Managed Services · Asset Management Services | CMDB-aligned records, lifecycle and refresh planning, warranty tracking, and financial visibility for the ICT estate. | Services Solutions Partners |
| Managed Services · Cloud management | Operate private cloud, VPS, colocation, backups, patching, capacity, and vendor escalations, plus hybrid and Azure-aligned run-state. | Services Solutions Partners |
| Managed Services · IT service management | HaloPSA-backed ticketing, SLAs, change and problem practices, reporting, and improvement cadence tied to your account rhythm, including co-managed IT models where your internal team retains ownership with Trucell augmentation and shared queues. | Services Solutions Partners |
| Managed Services · Maintenance Services | Preventative maintenance, patch windows, health checks, and proactive remediation under agreed change controls. | Services Solutions Partners |
| Managed Services · Managed Field Services | Scheduled site visits, moves/adds/changes, cabling coordination, and on-site break-fix when remote resolution is not enough. | Services Solutions Partners |
| Managed Services · Managed Cyber Security Services | Managed firewall, XDR, SIEM/SOC patterns, email hardening, vulnerability management, and incident coordination for Australian regulatory expectations. | |
| Managed Services · Service desk | Tiered support (business hours, 24x7, VIP), end-user communications, and bridge into engineering for major incidents. | Services Solutions Partners |
| Resourcing | ||
| Resourcing · Contracting | ICT contractors engaged under Trucell statements of work, rates, extensions, compliance, onboarding, and handover aligned to your initiatives and vendor expectations. | Services Solutions Partners |
| Resourcing · Permanent Recruitment | Permanent ICT hiring support: role definition, search and shortlist, interview coordination, and offer stages where you want Trucell to run or partner the process. | |
| Resourcing · Staff Augmentation | Embedded specialists and surge capacity, named skills sitting with your teams under Trucell governance, cadence, and ISO 9001 quality expectations. | Services Solutions Partners |
How a services engagement runs
- 1. We anchor on the delivery line that fits your immediate risk or initiative.
- 2. Together we agree scope, named owners, and measurable outcomes.
- 3. You operate on one accountable path from implementation through ongoing support.
What changes when ownership is clear
When ownership stays fragmented
Split ownership, slower remediation, and unresolved handoffs raise delivery risk, especially in multi-site and regulated environments.
If you are deciding between lines, start with the one closest to your immediate business risk.
Trucell service lines
Each card is a Trucell delivery line. Start from what matters most—we shape scope, ownership, and next actions with you.
-
IT support
Managed support with HaloPSA, NinjaOne, Zabbix, and NetApp-aware runbooks: one accountable story for the desk, endpoints, monitoring, and backup, with regional coverage including the Philippines, Australia, and Chile, ISO- and ITSM-governed delivery, and an honest RFP scorecard (SLAs, E8, and references).
Read more -
Strategic managed service
Board-to-desk IT strategy for organisations: TAM rhythm, defensible QBRs and panels, vCIO or vCTO depth, roadmaps that match budget and run-state, and co-managed IT with one queue.
Read more -
Managed security services
Managed SOC, SIEM, MDR/XDR, and ransomware-ready recovery for organisations: one accountable line across firewall, endpoint, identity, and board-ready reporting.
Read more -
Essential Eight (ACSC)
Assess and implement mitigation strategies aligned with the ACSC Essential Eight: baselines, prioritised controls, and run-state with Trucell managed IT and support, not a checklist in a drawer.
Read more -
Cloud
VPS, private cloud, NextDC and Equinix colocation (rack spaces, private cages, private suites), cloud access, connectivity, international networks, peering, high performance computing, remote hands, and Azure (AMMP): one accountable path from facility to stack, identity, backup, and IT support, with governance you can file and an RFP scorecard you can test.
Read more -
Network services
LAN/WAN design, survey-led Wi‑Fi, Fortinet SD-WAN, and business fibre with stability you can operate, visibility into paths and failure modes, segmentation aligned to security, and continuity backed by tested failover and audit-ready documentation.
Read more -
Internet provider
Business internet, fibre, and WAN: path diversity, SLAs, Fortinet and network-aligned design, IT support handover, and an RFP scorecard you can test, tied to cloud, backup, and governance on About.
Read more -
Backup and recovery
Defensible backup and recovery with clear scope, tested restores, and audit-ready evidence: Veeam VCSP, Datto, immutable storage, and Microsoft 365 protection integrated with IT support and security.
Read more -
Microsoft 365 consultation
Microsoft 365 delivery you can defend at go-live: migrations, hardening, Copilot/AVD, and Dynamics aligned to Entra, Intune, managed security, backup, and procurement-ready governance.
Read more -
Programming and integration
In-house custom development and integrations: APIs, automation, and LOB apps with HaloPSA, RFP-friendly diligence, and handover into Trucell managed IT, security, cloud, and imaging, ISO-governed delivery, not a black box.
Read more -
AI consulting & implementation
Assess workflows, design AI automation, and implement secure AI tools for healthcare and radiology teams: governed discovery, licensing and data-boundary clarity, integration with Microsoft 365, ticketing, RIS/PACS stacks, and one accountable delivery thread from scope to run-state.
Read more -
AI agent development
Custom AI agents that automate repetitive operational, administrative, reporting, or support tasks: connectors to HaloPSA, ERP/PM lines, imaging workflows, reporting queues, and internal knowledgebases, with prompting, retrieval, guardrails, and escalation paths scoped for production.
Read more -
Private AI hosting
Host licensed models and workloads on NVIDIA RTX Blackwell-class infrastructure without sending sensitive records to public inference APIs—on-premises, private cloud, or Trucell-hosted—with identity, segmentation, backup, and operations aligned to how you govern clinical and business data.
Read more -
VoIP phone services
RFP-ready VoIP: 3CX Silver, Microsoft Teams Phone, SIP, SBCs, and recording in one run-state with network, security, and backup—delivered as managed infrastructure, not a cart-only project.
Read more -
IT hardware procurement
IT hardware with distributor-backed supply, RFP-friendly evidence (ISO 9001, lifecycle, handover to HaloPSA and NinjaOne), and specs tied to capacity, IOPS, recovery, and clinical fit, not lowest bid in a cart.
Read more -
PACS & RIS
Radiology IT for imaging providers: uptime, image access, reporting workflows, modality and DICOM integration, PACS and RIS, storage, diagnostic displays, clinical kiosks, privacy, and vendor coordination—managed with one escalation path, not generic MSP defaults.
Read more
Partner product lines
Technologies we deploy and support in production. Each card explains delivery fit, not just logos.
-
Microsoft
Microsoft Cloud and modern work, Azure, Microsoft 365, Entra ID, and security solutions Trucell delivers end to end.
Read more -
Palo Alto Networks
Next-generation firewalls, SASE, and cloud security where your architecture standardises on Palo Alto.
Read more -
Lenovo
Lenovo ThinkSystem, ThinkPad, and workstation lines, procurement, imaging, and lifecycle with distributor-backed support.
Read more -
HP
HP business PCs, print, and peripherals, Gold / Amplify-aligned sourcing and fleet management.
Read more -
HPE
HPE servers, storage, and Aruba networking, Partner Ready delivery for hybrid and data-centre outcomes.
Read more -
Dell Technologies
Dell client, Dell EMC storage, and PowerEdge, enterprise procurement and lifecycle with global logistics patterns.
Read more -
Cisco
Cisco switching, routing, wireless, and collaboration infrastructure for campus and clinical networks.
Read more -
Ripple Networks
Ripple Networks (ripplenetworks.com.au), Australian carrier-grade internet, fibre, and WAN connectivity for business sites.
Read more -
Adobe
Adobe Creative Cloud and Document Cloud, licensing, identity integration, and support alongside Microsoft 365 estates.
Read more -
Fortinet
Fortinet Gold Partner, firewalls, SD-WAN, ZTNA, and network security.
Read more -
SentinelOne
SentinelOne Singularity XDR, managed endpoint protection and response.
Read more -
Adlumin
Adlumin SIEM and security operations, centralised visibility and SOC-aligned monitoring.
Read more -
CrowdStrike
CrowdStrike Falcon platform, cloud-native endpoint protection where your estate standardises on Falcon.
Read more -
Huntress
Huntress managed detection, persistent footholds, reseller-led threats, and Microsoft 365-adjacent risk.
Read more -
Keeper Security
Keeper Password Manager, secrets, and privileged-access patterns for MFA coverage and least-privilege admin aligned to Essential Eight identity controls.
Read more -
NinjaOne
NinjaOne RMM and NinjaOne Backup, endpoint operations, data protection, and reporting as part of Trucell managed IT.
Read more -
NetApp
NetApp hybrid and multi-cloud data services: storage and data-path design for multi–data centre estates, RPO/RTO alignment, and managed operations with Trucell.
Read more -
3CX
3CX Silver Partner, VoIP, UC, and contact-centre capabilities.
Read more -
LG Medical Solutions
LG medical displays and solutions, Trucell as a key Australian partner for diagnostic imaging.
Read more -
Clinical monitors
Clinical-grade monitors for review and secondary use, sourcing and integration with your fleet standards.
Read more -
Diagnostic monitors
Diagnostic monitors calibrated for primary read environments and PACS integration.
Read more -
Digital X-Ray detectors
Digital radiography detector options and integration with your imaging chain.
Read more -
Surgical monitors
Surgical and procedure-room display solutions for OR and interventional settings.
Read more -
EIZO
EIZO RadiForce diagnostic and clinical monitors for sites that already standardise on EIZO, with specification and deployment aligned to PACS and reading-room layout.
Read more -
Voyager (Intellirad)
Voyager RIS and PACS with Intellirad: on-premises or cloud deployment in Australia, delivered and integrated by Trucell.
Read more -
QUBS
QUBS cloud RIS and PACS in Australia, Trucell provides service and support for QUBS customers.
Read more -
Kestral
Kestral: Australian imaging software vendor; Karisma is their RIS. Trucell has delivered for 10+ years: advisory, hardware with Kestral, Windows and server migrations, high availability, PACS integration, BRS reporting, and backup design.
Read more -
Comrad
Comrad imaging and workflow products, deployment and integration support.
Read more -
ClariRad
ClariRad RIS: manufactured and supported by Trucell for Australian radiology and imaging workflows.
Read more -
NVIDIA
NVIDIA AI and accelerated computing platforms for private inference and radiology workloads: RTX Blackwell-class GPU infrastructure, Enterprise AI software paths, and deployment patterns aligned to Trucell-hosted, on-premises, or private cloud AI estates.
Read more
Solutions and distributors
This assurance layer supports both the Solutions pathways and Partner product lines. Delivery is backed by independent governance and partner credentials: Microsoft Solutions Partner; HP Gold / Amplify; HPE Partner Ready; ISO 9001 certified quality management (Trucell Pty Ltd); IRAP-assessed delivery; ISO/IEC 27001 and SOC 2 Type II aligned operations for regulated sectors; plus Dell and distributor relationships where required.
Talk to Trucell about services
Share your sites, sector, and priorities. Trucell will match the right delivery line and explain how we support you.