Careers
Earn while you grow, build a real IT career in production, not theory
Join Trucell technical teams across Australia, the Philippines, New Zealand, and Chile. Paid work with structured mentoring and documented handovers: so you build depth in real client environments, not slide decks.
- Managed IT, security, cloud, and clinical imaging for organisations across the region
- Mentors who explain the “why”, with ticketing discipline and clear escalation paths
- Room to deepen Microsoft, security, networking, and: where it fits: healthcare imaging skills
Transparency first
See how we deliver before you spend hours on an application
We want you to recognise our standards early: visible openings when we are hiring, routing that puts you in front of the right lead, and tracks aligned to the MSP work we sell.
- Live roles listed here whenever we are actively recruiting.
- Put your track in the subject line so the correct hiring lead reads you on the first pass.
- Your pathway mirrors the service lines and solutions our clients buy: same accountability culture.
Hiring
Open roles
Current vacancies load here automatically. If nothing is listed, we may still be hiring for unadvertised tracks, use the email link or the role area buttons below.
Email your CV and we will connect you with the right hiring conversation. Live listings appear here when enabled.
No role on the board that fits?
We still recruit ahead of postings across several tracks. Email your CV with your background and the area you want to grow into: we read every application and aim to acknowledge each one.
If timing does not line up, we may keep your profile for a better match later.
Employers need production skills: not slide deck theory
Across APAC, teams need people who can run identity, endpoints, networks, and security in live estates under real SLAs: not rehearse acronyms in a vacuum.
Early career roles that combine paid client delivery with deliberate skill building are one of the fastest routes into that work. That is the shape of pathway we hire for here.
How it works
A simple path, similar in spirit to earn while you learn pathways, built for accountable MSP delivery.
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Start in role with structured learning
You work on live client environments with clear escalation paths, ticketing discipline, and mentors who explain the “why”, not just the click path.
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Choose your depth
Together we align your next stretch goals to the track you want, Microsoft cloud and identity, security operations, networks and voice, field services and on site delivery, or clinical imaging, so study time maps to client outcomes.
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Prove it in production
Progression is tied to how you handle scenarios, documentation, and customer communication. Where certifications fit your path, we support exam goals that match the work you are already doing.
Skills and certification focus
Grouped like a traineeship syllabus, so you can see where depth builds. Exact exams and vendor badges depend on your track and client context.
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Cloud & Microsoft 365
- Microsoft 365 and Entra ID / Intune patterns
- Azure fundamentals aligned to client estates (e.g. AZ 900 style grounding)
- Exchange Online, Teams, SharePoint in regulated contexts
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Security & resilience
- Endpoint detection, hardening, and incident response hygiene
- Backup and recovery expectations under real SLAs
- Security awareness and pragmatic compliance conversations
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Networks, connectivity & voice
- LAN/WAN, Wi‑Fi, VPN, and SD WAN concepts
- 3CX / voice paths where telephony meets infrastructure
- Documentation and change control across sites
- On site field work: structured cabling, hardware installs and moves, telephony fit out, and clear end user coaching at customer sites
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Clinical imaging & displays
- PACS/RIS context and workstation integration (training provided)
- Diagnostic and clinical display deployments
- Healthcare adjacent communication with clinical and IT stakeholders
What you will gain
- Paid experience with the same vendor stack our clients run, NinjaOne, Fortinet, SentinelOne, Microsoft, 3CX, and more.
- Mentoring from engineers who answer for SLAs, not just tickets.
- A credible story for your next role: production incidents, documented changes, and customer facing communication in English.
- Support for certification goals when they match your track and client work (we are not a registered training organisation; we align study to real delivery).
- Shift patterns designed to overlap AU/NZ/US/EU client windows where the role requires it, clear expectations up front.
Why candidates compare us to large ANZ integrators, then choose depth
- 10,000+ Endpoints under management Real world scale across client sites
- 2005 Serving clients since Parramatta roots, global delivery model
- 50+ Healthcare sites supported Including imaging aware support paths
- Scenario first How we interview Production style discussion, not trivia
Your path
If you want depth, you are in the right story
Many MSP roles reward speed over understanding. You want to see how identity, network, and security fit together, and to explain that clearly to clients who depend on you.
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The external pressure
Queues that hide context, SLAs that treat every ticket the same, and tools that get in the way of fixing the real issue.
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The internal drag
The feeling that you are repeating the same fix because the system behind it never improves.
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What we believe instead
Complex environments deserve accountable delivery: documented change, honest handovers, and room to build mastery in Microsoft 365, networks, security, and, where it fits, healthcare imaging workflows.
Role areas, pick where you want to go deep
No generic “apply now” button buried three clicks deep. Start an email with the track in the subject line so the right hiring lead sees you first pass.
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Service desk & endpoint engineering
Tiered service desk and ITIL style workflows in HaloPSA; NinjaOne RMM for patching, software deployment, inventory, and NinjaOne Backup alignment, paired with client communication that holds up under scrutiny.
Client facing delivery
The same service lines, solutions, and vendor partnerships we showcase on these pages, so your track maps to how we sell and run work.
Partners
Platform reference (external)
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Microsoft 365, identity & cloud
Entra ID, Intune, Exchange Online, hybrid identity, and Azure patterns where customers run regulated or distributed estates.
Client facing delivery
The same service lines, solutions, and vendor partnerships we showcase on these pages, so your track maps to how we sell and run work.
Services
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Networks, connectivity & voice
LAN/WAN, Wi‑Fi, VPN, SD WAN conversations, and 3CX or related voice projects where telephony meets the network stack. Designs vary by site, Fortinet is common at the edge; Cisco and Palo Alto appear in WAN and NGFW stacks; UniFi or HPE/Aruba class Wi‑Fi shows up where the client standardises on it.
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Field technician & on site services
Customer site attendance for physical IT work: cabling fault finding and remediation, desktop PC and server installs, relocations, and maintenance, telephony installation and moves, plus hands on end user support, training, and walkthroughs, coordinated with the service desk and project teams.
Client facing delivery
The same service lines, solutions, and vendor partnerships we showcase on these pages, so your track maps to how we sell and run work.
Partners
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Security & resilience
Hardening, monitoring, backup alignment, and pragmatic compliance context for teams that cannot afford “checkbox” security.
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Clinical imaging & displays
PACS/RIS context, workstation integration, and display rollouts led with LG Medical Solutions (diagnostic and clinical review, NSW Health standing offer where it applies), with EIZO and other lines where the site already standardises. Training provided for imaging curious engineers.
Client facing delivery
The same service lines, solutions, and vendor partnerships we showcase on these pages, so your track maps to how we sell and run work.
Solutions
A hiring process you can actually prepare for
Four predictable steps, no black box, no surprise panel trivia.
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Send context, not just a CV
Email [email protected] with your experience and the environments you have supported in production.
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Structured conversation
We explore scenarios you have lived, trade offs, outages, and how you communicated with stakeholders.
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Alignment on ways of working
We discuss shift overlap with AU/NZ/US/EU windows, tooling expectations, and documentation standards.
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Offer & onboarding
Clear role scope, escalation paths, and a path to deepen skills in your track.
What we look for
- Strong written English for client updates, runbooks, and shift handovers.
- Comfort with RMM (including NinjaOne), ticketing discipline, and documented change control.
- Hands on exposure to Microsoft 365, Entra ID/Intune, or traditional AD, depending on role.
- Networking fundamentals (LAN/WAN, Wi‑Fi, VPN) for infrastructure and NOC style work.
- Industry certifications are a plus, for example Fortinet NSE, CompTIA A+, and role relevant Microsoft certifications.
- For imaging aligned roles: curiosity about clinical workflows or diagnostic displays, we train the domain detail.
- For field and on site roles: dependable site attendance, safe install and relocation work, and patient, practical training for non technical users.
- Willingness to work shifts that overlap client SLA windows across regions.
What candidates say
Paraphrased from hiring conversations and mentoring feedback.
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“I wanted to see how identity, network, and security connect: not just clear the queue. The interview matched that: real scenarios, not acronym trivia.”
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“Mentors explain the why when we change something in a client tenant. That is rarer than it should be in MSP work.”
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“Handovers and runbooks matter here. It feels closer to a serious integrator than a script farm.”
A quick fit check
We hire for accountable delivery. This is a useful filter before you write to us.
You are likely a fit if…
- You want ownership in live client environments, with clear escalation and documentation
- You are building written English for client updates, handovers, and runbooks
- You care about depth in Microsoft, security, or networks: not just ticket speed
Probably not a fit if…
- You need a classroom only or government cert programme: we are an employer, not an RTO
- You want to avoid client communication or written updates entirely
- You are looking for throw it over the wall work with no accountability to outcomes
Straight answers
The questions candidates ask before they invest time in an application.
Is this like a government traineeship or a Cert IV programme?
Is this outsourced “body shop” work?
Do I need certifications on day one?
What does “scenario first” interviewing mean?
Can I apply from outside your current locations?
How fast will I hear back?
Ready to start a real conversation?
Email [email protected] with your CV and the track you want to explore, or use the contact page only for non hiring business enquiries.