Dell Technologies
Dell Technologies portfolio for workstations, servers, and storage: Trucell aligns procurement to backup, virtualisation, and clinical workstation standards, with partner access to Dell TechDirect for deployment, telemetry, warranty, and lifecycle tooling.
Dell TechDirect through Trucell
As a Dell Technologies partner, Trucell can use Dell TechDirect—the web portal Dell provides for streamlining PC configuration, fleet visibility, support, and parts workflows aligned to how we deliver procurement and managed IT.
Configure, deploy, and manage
Streamline PC configuration, management, and deployment from a single dashboard so projects move from planning to rollout with fewer hand-offs.
Experience and automation
Improve end-user experience, support, and automation with telemetry that gives engineers context before they touch a device.
Insights and self-service
Actionable insights and robust self-service in one place so users and IT can resolve routine issues without opening another queue.
Dashboards and reporting
Tailored views, dashboards, and on-demand reporting so leadership and operations see fleet health and open issues without ad hoc spreadsheets.
Self-dispatch and warranty
Self-dispatch and support flows for in-warranty client and enterprise systems, aligned to how Trucell runs incidents and manufacturer escalation.
Partner-managed activity
Dell Technologies partners can manage activity and work on behalf of customers within the roles Dell defines, keeping procurement, support, and lifecycle under one accountable relationship with Trucell.
Official TechDirect overview
Capabilities and eligibility follow Dell’s program terms by region and entitlement. Read Dell’s TechDirect overview for published benefits and access; your Trucell engagement lead can confirm what applies to your fleet and contracts.
Choose a service path
Where Trucell folds this vendor into managed delivery, scope, SLAs, and day-to-day operations.
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IT hardware procurement
IT hardware with distributor-backed supply, RFP-friendly evidence (ISO 9001, lifecycle, handover to HaloPSA and NinjaOne), and specs tied to capacity, IOPS, recovery, and clinical fit, not lowest bid in a cart.
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IT support
Managed support with HaloPSA, NinjaOne, Zabbix, and NetApp-aware runbooks: one accountable story for the desk, endpoints, monitoring, and backup, with regional coverage including the Philippines, Australia, and Chile, ISO- and ITSM-governed delivery, and an honest RFP scorecard (SLAs, E8, and references).
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Cloud
VPS, private cloud, NextDC and Equinix colocation (rack spaces, private cages, private suites), cloud access, connectivity, international networks, peering, high performance computing, remote hands, and Azure (AMMP): one accountable path from facility to stack, identity, backup, and IT support, with governance you can file and an RFP scorecard you can test.
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PACS & RIS
Radiology IT for imaging providers: uptime, image access, reporting workflows, modality and DICOM integration, PACS and RIS, storage, diagnostic displays, clinical kiosks, privacy, and vendor coordination—managed with one escalation path, not generic MSP defaults.
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Choose a solution path
Solution pages where this vendor appears in Trucell delivery—platform, collaboration, and sector workflows; open each card for scope and fit.
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Workstation
Operational workstation design for clinical and business teams: predictable performance, standardised builds, diagnostic-ready imaging endpoints, security-aligned configurations, remote-capable support, and lifecycle planning on Dell, HP, and Lenovo platforms.
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Medical displays
Diagnostic monitor solutions for healthcare teams: room-matched specification, consistent image presentation, governance-ready procurement, and delivery led by LG Medical Solutions with EIZO support for existing estates.
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Microsoft solutions
Full Microsoft cloud stack for growing organisations: M365, Entra, Azure, Dynamics 365, Business Central, Copilot, Teams Phone, integrated with Trucell managed IT, security, and backup.
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