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Trucell Joins HP Amplify Program to Drive Partner Growth and Deliver Exceptional Customer Experiences

HP Amplify Membership Certificate We are pleased to announce that Trucell has joined the HP Amplify Program as a member, part of a unique global channel partner program designed to foster dynamic partner growth and deliver a consistent end-customer experience. . HP Amplify provides partners like Trucell with the insight, skills and collaboration tools to drive growth and thrive in today’s competitive marketplace. At Trucell, we strive to provide superior services and solutions to our customers, and your membership in HP Amplify is a testament to that goal. By joining the program, you will enjoy many benefits and connect with your customers on a deeper level. One of the key benefits of being a member of HP Amplify is access to HP’s extensive resources and expertise. This program provides insights and analysis that enable us to better understand our clients’ needs and preferences and provide customized solutions that meet their…
Opened laptop, showing the Trucell Support Portal with an arrow pointing to My Tickets Card

Trucell Customer Portal – Track Existing Tickets

There are a few things that end users can do to help ensure that their tickets are resolved in a timely manner. First and foremost, they should review the status and notes of their ticket on a regular basis. Additionally, following up with customer service via the portal can help keep everyone on track. By keeping tabs on their tickets, end users can help ensure that their problems are resolved as quickly as possible. To gain access to your existing tickets 1. Open web browser Navigate to https://psa.trucell.com.au/portal 2. Sign in to the customer portal. 3. On the Dashboard of Customer Portal, select My Tickets. 4. You will now be presented with My Tickets To view Closed Tickets, Awaiting Input 1. Navigate to My Tickets from the Portal Dashboard. 2. In the top left corner of the My Tickets page there is drop down. 3. Select the desired dropdown option
Opened laptop, showing the Trucell Support Portal with an arrow pointing to New Ticket Card

Trucell Customer Portal – Open New Ticket Request

If you are having trouble with your account or need technical support, please open a ticket by visiting the Trucell Customer Portal or emailing us at support@trucell.com.au. Be sure to include as much detail as possible, including your name, company name, and contact information. We will respond to your request as soon as possible. For billing inquiries, please open a ticket by emailing us at accounts@trucell.com.au. Include your name, company name, and contact information in the email, and we will get back to you as soon as possible. How to open a ticket via the Trucell Customer Portal. If you need to open a service ticket, the easiest way is to visit our customer portal at https://psa.trucell.com.au/portal/. You will need to sign in to access the portal. Once you are signed in, you will have the option to open a new ticket. types of tickets that can be opened on the customer portal To open…
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Signs That Your Computer May Be Infected with Malware

Approximately 34% of businesses take a week or longer to regain access to their data and systems once hit with a malware attack. Malware is an umbrella term that encompasses many different types of malicious code. It can include: Viruses Ransomware Spyware Trojans Adware Key loggers And more.. The longer that malware sits on your system unchecked, the more damage it can do. Most forms of malware have a directive built in to spread to as many systems as possible. So, if not caught and removed right away, one computer could end up infecting 10 more on the same network in no time. Early detection is key so you can disconnect an infected device from your network and have it properly cleaned by a professional. key warning signs of malware infection Keep an eye out for these key warning signs of malware infection so you can jump into action and reduce your…

5 Things You Should Never Do on a Work Computer

Whether you work remotely or in an office, the line between personal and work tasks can become blurred when working on your company computer. If you’re in front of a computer for most of your time during work, then it’s not unusual to get attached to your desktop PC. Over time, this can lead to doing personal things on a work computer. At first, it might just be checking personal email while on a lunch break. But as the line continues to get crossed, it can end up with someone using their work computer just as much for personal reasons as work tasks. In a survey of over 900 employees, it was found that only 30% said they never used their work PC for personal activities. The other 70% admitted to using their work computer for various personal reasons. Some of the non-work-related things that people do on a work computer include:…

Alarming Phishing Attack Trends to Beware of in 2022

In 2020, 75% of companies around the world experienced a phishing attack. Phishing remains one of the biggest dangers to your business’s health and wellbeing because it’s the main delivery method for all types of cyberattacks. One phishing email can be responsible for a company succumbing to ransomware and having to face costly downtime. It can also lead a user to unknowingly hand over the credentials to a company email account that the hacker then uses to send targeted attacks to customers. Phishing takes advantage of human error, and some phishing emails use sophisticated tactics to fool the recipient into divulging information or infecting a network with malware. Mobile phishing threats skyrocketed by 161% in 2021. Your best safeguards against the continuous onslaught of phishing include: Email filtering DNS filtering Next-gen antivirus/anti-malware Ongoing employee cybersecurity awareness training To properly train your employees and ensure your IT security is being upgraded to meet the newest…

Important Steps to Take Before You Recycle a Mobile Phone Number 

Introduction It’s not unusual to change a mobile number from time to time. For example, when you move, you may want a number that is local to the area you just moved to. Companies also may end up recycling mobile numbers throughout their staff as people come and go. If you don’t properly detach your mobile phone number from all the accounts it’s used with, you can leave yourself open to identity theft, credit card fraud, and other crimes. In a 2021 Princeton University study, it was found that 66% of mobile numbers listed as available by major mobile service providers were still connected to accounts on popular sites (Amazon, PayPal, etc.).  So, after the former owners had turned in the number, it was available for someone else to use when signing up for mobile service. And that number was still being used on the former owner’s cloud accounts, allowing those accounts to…

These Google Search Tips Will Save You Tons of Time!

Over 2.4 million searches happen every minute on Google. It’s often the first stop people make when they go online. We search daily for both personal and work needs, and often searching out the right information can take a lot of time if you have to sift through several irrelevant results. One study by consulting firm, McKinsey, found that employees spend an average of 1.8 hours daily, or 9.3 hours each week, searching and gathering information. This can be a productivity sinkhole as more web results keep getting added to the internet every day. learn some “secret” Google search tips One way you can save time on your personal and work-related searches is to learn these tips. These help you narrow down your search results and improve productivity by helping you find the information you need faster. Search a Specific Website Using “site:” Sometimes you need to find information on a specific website.…

What Are the Most Helpful Features of Windows 11?

Windows 11 has been out for a few months now, beginning rollout in October of 2021. It has been largely well-received and seen as stable with very few bugs noted. One of the reasons that Windows 11 has been welcomed with open arms for both home and business computer upgrades is that it isn’t a dramatic experience difference from Windows 10. This upgrade is mainly focused on helping users do tasks faster and find things more easily. If you’ve been on the fence about whether or not to upgrade to Windows 11, we’ll go through several of the most helpful features below that might make you want to upgrade sooner rather than later. And if you have already upgraded your machine to Windows 11 or purchased a new PC with the OS installed, you’ll want to look over these features to make sure you haven’t been missing out on some productivity…
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The 7 Effective Features to Maximize Your Productivity on Google Drive

Google Drive is more than a file-sharing platform. It allows you to streamline your work in ways you never thought were possible. Learn how it can help boost workplace productivity.  Did you know that something as simple as organizing your business is crucial to success? The truth is that dealing with messy files and folders is of no help to you or your colleagues and clients. Instead, it keeps you unproductive and negatively impacts your business in so many ways.  Fortunately, Google Drive can be of great help in this area. Especially when it comes to improving workflow in a business. This suite of apps has tons of features that can help the whole team be more effective at handling their workload.  For example, you can organize your folders on a cloud platform starting with 15GB worth of space, do file backups, share files, etc. You can also share your…
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